Accounting ]-[ Clerical ]-[ Light Industrial ]-[ Online ]-[ Software ]-[ Industrial

Clerical Skills Testing

How To Select Proven Performers!

If you want to solve the problem of reliably hiring the right clerical support staff, request a demo assessment to experience the kind of tests available using this system.

Basic Customer Service Skills

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.

Basic Office Manager Skills

Examinees are asked questions relating to managing staff, measuring employee performance and productivity, and recommending raises and promotions.

Checking - Names (3min)

Examinees are asked to compare 2 sets of names and mark if they match or not.

Checking - Numbers (3min)

Examinees are asked to compare 2 sets of numbers and mark if they match or not.

Checking - Standard (3min)

Examinees are asked to compare 2 sets of dates, addresses, names as well as words and phrases and mark if they match or not.

Coding - Letters (3min)

Examinees are asked to select the correct abbreviation from a list of names, colors, departments, cities and chemicals.

Coding - Numbers (3min)

Examinees are asked to select the correct button on a telephone from a list of extensions, area codes, country codes and departments.

Coding - Standard (3min)

Examinees are asked to select the correct abbreviation from a list of extensions, departments, names, colors, cities and chemicals.

Data Entry - Alphanumeric

The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input.

Data Entry - Numeric

Examinees are asked to type numerical information using the computer keypad. Scores are based on speed and accuracy of input.

Data Entry - Sales (Leads)

The applicant is asked to type details from a business card into an on-screen form.

Data Entry - Sales (Orders)

The applicant is asked to type details from a sales order into an on-screen form.

Data Entry - Standard (Audio)

Examinees enter data into online forms from audio input.

Filing - Names (4min)

Examinees must select the correct location for filing documents based on names and companies.

Filing - Numbers (4min)

Examinees must select the correct location for filing documents based on dates and numbers.

Filing - Standard (4min)

Examinees must select the correct location for filing documents based on dates, numbers, names and companies.

Proofreading - Error Detection

Examinees must find and highlight 20 errors found in on-screen text.

Receptionist Skills

This test contains questions relating to receptionist skills such as recognizing names and faces, taking messages and forwarding calls.

Secretarial Skills

This test contains questions relating to secretarial skills such as recognizing names and faces, taking messages, and using judgment and discretion.

Shorthand - Business (Audio)

Using pen and paper, examinees transcribe audio text into shorthand. Examinees then type their own shorthand notes into the space prov ided on the computer screen.

Telephone Message Taking Skills

Examinees see a telephone message displayed briefly and are then asked 5 questions relating to the message.

Telephone Skills

This test contains questions relating to basic telephone techniques, manners, judgment and discretion as well as message taking.

Ten Key Test

Examinees are asked to type numerical information using the computer keypad. Scores measure speed and accuracy of input.

Transcription - Business

Examinees type a document that is read aloud.

Typing Test

Examinees are asked to type text from a copy. Scores measure typing speed and error rate.

To receive a Free Testing Demo, please e-mail service@pcskillstests.com

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